October 20, 2020
Over the past few months, many of our customers have been asking why our Wintergreen essential oil, as well as the fan-favorite blends that feature this oil, have been purposefully placed as Out of Stock on our website. This change is due a recall regarding the caps used on these bottles, and it includes our Wintergreen, Pain Ease, Sports Pro, True Blue, and Relieve Me essential oil blends.
This voluntary recall is due to rising safety concerns regarding the naturally occurring substances within Wintergreen oil and the higher risk of poisoning if accidentally ingested. While we do want all of our customers to love and enjoy their essential oils, we also want to ensure that all of our oils are used safely and responsibly to avoid any possible instances of harm.
As a company that is fully committed to the safety and wellbeing of our customers, our team at Rocky Mountain Oils has been working hard with the Consumer Product Safety Commission to ensure that all of our essential oils and blends that contain Wintergreen now feature childproof caps. These new caps are designed to help reduce the chance of accidental ingestion by making it more difficult for children to access the oils inside. From this point on, all of our products with 5% or more Wintergreen will have this extra safety feature.
Safety is a top priority at our company, and we want to ensure that all of our customers have the best means to protect themselves and their children from undue harm. If you purchased our Wintergreen essential oil, or one of our Pain Ease, Sports Pro, True Blue, or Relieve Me blends between May 2014 and October 2020, please complete this request form by clicking here, or contact our Customer Experience team by emailing email@example.com or calling 1 (866) 493-8159 and our team will send you a free child-proof cap for your oil.
We truly appreciate your patience with us during this transition period, and thank you for your understanding as we work hard to ensure the safety of you and your children with this new change. As always, we look forward to continuing to grow with you, and to inspire greater health and wellness through the safe practices of our products.
— The RMO Team